Return and refund policy
Eligibility for Returns
We accept returns within 30 days of receiving your order. Items must meet the following criteria:
- Unused and in their original condition and packaging.
If your item meets these requirements, you may proceed with a return.
Reasons for Returns
1. Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 30 days of delivery at contact@mambobabyshop.co.uk. Include clear photos of the issue along with your order details.
2. Change of Opinion
If you change your mind about a purchase, you may return the item at your own expense. The product must be unused, in its original condition, and returned within the 30-day window.
Return Shipping Costs
- Damaged or Defective Products: Mambobabyshop UK will cover the return shipping costs. The return shipping fee will be refunded along with the product amount.
- Change of Opinion: Customers are responsible for all shipping costs associated with the return.
We recommend using a trackable shipping method to ensure the safe return of your item.
How to Initiate a Return
To begin a return, contact us at support@mambobabyshop.co.uk with your order details and the reason for the return. We will provide you with instructions to complete the process.
Refund Process
Once we receive and inspect your returned item:
- Approved refunds will be processed within one day.
- It may take a few hours to several business days for the refund to reflect in your account, depending on your bank or payment provider.
Exchanges
We accept exchanges within 30 days of receiving your order. Items must be unused and in their original condition and packaging.
Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been used, washed, or altered.